My MamaRoo Sleep® Bassinet is not working, out of the box.
If your bassinet is not working out of the box, please be sure that you have removed all 4 screws on the underside of the bassinet. These 4 screws would have been securing the cardboard in place. If you do not remove the screws before turning the unit on, the bassinet will attempt to move and then stop; additionally, the screen will flash, and the speed 1 LED light will be on. If you have removed the screws and are still having trouble, please contact us.